Fell For The RetroSnap Scam 🫩

Soooo I'm not the brightest spark in the box, my step dad wanted a gaming handheld for work, but I couldn't afford things like a Switch and Steam Deck for him so decided to order from RetroSnap 🫩 I feel like this sub probably already understands the problem with that.

Anyway, does anyone here have a successful refund from RetroSnap? From what I can gather they don't offer full refunds if it was a mistake order or you just changed your mind. I'm so stressed and really wish I had looked up the company before I ordered 🫩