Trying to setup a new account and it keeps reverting back to the pick your phone number page

ACCOUNT/COMPTE

Hi everyone,

I made one account and I am trying to make a second one with my credit card/s and after entering the rbc 8 digit code it keeps reverting back to the payment/home address/plan page and theres a I accept the terms and services on the bottom of the screen and when i click it, the submit button is still grayed out.

I tried my first credit card a few times until it got suspended for 12 hours and I am trying a new credit now and it keeps reverting to this page.

I tried deleting cookies and cache and download a new browser, incognito mode, nothing works.

Any ideas?

Thanks

Posted Dec 1, 2025, 4:08 AM UTC

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