Oldschool Runescape Player Charged for Runemetrics by Jagex, reversed the charges through my bank and cannot access my account despite weeks of Appeals.

TLDR: Account access blocked until I pay for runemetrics charges that I did not opt into. I am an oldschool runescape player, I have never played rs3. All of my requests have been fruitless.

This is not a ban appeal, I have not been banned.

I noticed on my bank transactions that I was being charged for runemetrics. Runemetrics is a service for RS3 players that is not in osrs. I went through my bank and reversed the charges because they were incorrectly levied onto my account. I did not reverse membership charges or anything else, I specifically reversed runemetrics charges.

I have made 6 separate detailed requests that have all been marked as solved despite not even recognizing the issue was raising in the response. It has been over a month since I lost access, My first appeal was three weeks ago hoping I could get access before sailing launch. My requests get marked as solved despite no solution being achieved. I have no clue what I am supposed to do at this point. I have a lot of respect and appreciation for the actual human beings at Jagex but I do not think a person has reviewed my appeal.

At the very least I would like to know if any other OSRS players are being incorrectly charged for this service? I saw a post similar to this from years ago, so I am sure I am not the only person with this issue.