Why does the app give the option ”handed to customer” but still wants a pic as proof of delivery?

That makes drop offs so awkward. And then the people that want to stand in the door while you’re taking the pic. I’m always either like “I don’t want to get you in the pic” or If I’m annoyed I’ll be like “do you want to be in the pic?” And then they close the door or move out of the frame.