Door handle Lock/Unlock not working

For some reason, the driver and passenger door handles won’t let me do the touch to lock/grab to unlock. The rear door handles do let me… I tried replacing the battery in my key, but that didn’t work. Has anyone experienced this/ know any way to fix it? I’m referring to my 2021 SQ5 if that helps.

note if this doesn’t make sense I can go further into detail if you can help!