Customer service gets worse

Verizon’s customer service continues to get worse probably thanks to the layoffs. I had a loyalty offer last week to pay off my 1 year old 16 pro max which I still owed about $730 on and an offer to upgrade with the $730 as a monthly credit for 36 months with no trade on the plus plan. That’s a great offer. I have been waiting for a while and it’s over $1450 in savings. I went ahead last week and ordered the 17 pro max taking advantage of everything and saying to do in store pickup at my local corporate store on December 3. I wake up to an email this morning saying the order has been cancelled for not picking it up. I immediately went to the corporate store as soon as they opened. The corporate store was useless. On their end they still showed the phone showing up in December 3 with no cancellation. They called a number who told them it was cancelled due to a system glitch but it was stuck in limbo in pending status thanks to the promotions. Their advice was good luck call them and you are on your own. I called Verizon right afterwords and they said they would honor everything and reorder my device for home delivery on Wednesday. Then the guy from the back came on and said it was still stuck in pending until tomorrow so the order guy is gonna have to call me back tomorrow and redo everything. Everything has been completely documented from Verizon and from my end with proof. Hopefully they fix everything or I will have to escalate to corporate yet again. They told me this is happening often so word to the wise skip the in store pickup and have it shipped to you.