Loud Noise - New Cross Training Tread+

Hello,

Hate to start a new thread just for this, but I'm hoping to get some feedback from Tread+ owners. I just got a new CT Tread+ delivered today and it's making a very loud thumping noise as the belt spins. I had a Tread+ previously that I sent back after the recall and I don't remember that OG one ever being this obnoxiously loud. Attaching a video here - curious if anyone has experience with theirs making a similar noise.

https://imgur.com/j1ZkM6x

Thank you.