Story about city AI phone line

WAAY 31 had a short piece about a Bob Jones alum who made a 24/7 city info line.

https://www.waaytv.com/news/bob-jones-alum-launches-24-7-ai-phone-service-line-connecting-residents-to-resources/article_aec8c210-e227-40df-9d78-c8d19aa11510.html

I guess the robots are really taking over. Anyone tried it?