Need some help with a Crappy Pharmacist

My local Pharmacist keeps canceling a medication of mine. He keeps saying it’s not time to refill when IT IS time to refill. One time when I talked to him on the phone, he said “We can’t just have a $1,000 Medication laying around. ( Mind you my Insurance pays for all of it and I work 12 hour days) So I literally just got done with a “chat” on the Walgreens website requesting all info for this medication, including when I submitted for a refill, when it was picked up and when it has been canceled by that store. The chat rep was so extremely rude and said I need to call that store.

So my question is, Why would they not give me the info via chat, and why the eff are they so rude???

I will escalate this, so anyone with good phone numbers to call and emails addresses (Corporate) please drop them here. I have done customer service jobs for well over 15 years over the phone and in person.