sonic pad no longer able to connect to ip via web

looking to see if anyone has run into this before, i have contacted support and did a full reinstall and upgrade but did no fix. until 2 days ago everything was working great and was able to connect to ip then randomly i wasnt. nothing on the home network was changed. device gets an ip. its able to connect to creality cloud and it has network traffic according to gateway. yet unable to ping or connect to it threw web. tried to ssh and times out as well. just about out of ideas no idea why i cant connect anymore maybe its just bricked now.