PSA dont do you xmas shopping at JB HiFi online

They seem to be having significant issues.

I bought a birthday present a few weeks ago, paid express for shipping "by x date", and its still not here.

JB themselves have a 1hr wait for online chat (and you have to stay online staring at it essentially), almost a week for replying to enquiries that arent "live" (and ignored my reuest for refund of premium delivery fee), and their phone wait time is about 3 hours.

The shipping company is about 30min for live chat but again can only submit a follow up check with the depo or whatever and thats it.

I started out 60-something in the queue on JB service line and 1hr 45min later Im 24th in queue. There are clearly a lot of issues going on that this many people would hold on for this long - they also seem to have just a single staff member on the phones australia wide for complaints/issues with anything online.

Its not worth the risk, shop elsewhere.