Got banned please someone review my ticket

I got banned for verbal abuse for 2 weeks. I had never got banned for so long in a first place. Usually it’s just a warning and 1 day ban which I haven’t received for this time. I am also a premium user and never seen long ban like that in my entire life and I played over 5K games on FACEIT itself. Please someone review my ticket I was just wondering why my ban is 2 weeks? I get it maybe I said something but for 2 weeks without warning ? Someone definitely had a connection through FACEIT support to get me banned for 2 weeks. Request ticket #10875817