Studio Pros brand new not working

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I just bought some beats studio pros off of Amazon, and they have almost every issue imaginable. I am going to list as many issues as I am noticing hoping that anything will help!

I have tried three different USB C cords on three different power sources

The power button does not turn on the headphones when unplugged and only returns static out of the right ear when pressed

When plugged in, all five white lights show up, but will not factory reset when holding power button/volume down button

When connected to a pc they work, but immediately turn off when unplugged and proceed to do nothing with any inputs.

Not sure if this is something that I can have fixed at the Apple store or if it is just worth it to return at this point. Please let me know if you have any sort of answer!

Posted Dec 3, 2025, 1:46 AM UTC

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