Customer Service

I was wondering if anyone could help me with this issue.

So during Black Friday and Cyber Monday, I made two different purchases for some Vans for myself and my friends. I moved back in September and make sure to have update my address through Apple Pay and everything. For some odd reason, when I checked the shipping address on my order, it said my old address, which I had never used to ship any of their products too.

So I called customer service and the first package. They said that it is already shipping. However, the second package which I placed a few hours beforehand, they said they weren’t able to “click on the box to change the address.” Then I called FedEx to see if they can somehow reroute the first package, and they told me that Vans has the ability to change the address and reroute the product.

I contacted my old leasing office about the situation and they said there are new tenants in my old apartment, but I can come knock on the door and try to work it out with them.

Has anybody else had this experience with customer service with Vans?