Fellow support is AWESOME

Just want to tell the world how happy I am with Fellow support.

I've had an Opus for quite a few years. Recently it had started making a burning plastic/metal smell if it ground more than like 15g, and I was starting to get concerned. I reached out to support to see if there was any way I could fix it, maybe cleaning the motor or something beyond normal maintenance. They just went ahead and replaced it for me anyway despite being way out of warranty. Didn't expect that in the slightest. I'm just so stoked to be able to use my grinder again without worry.