Question about Negative customer service experience.

My QC Ultra 60th Special Diamond edition have been randomly dropping dead after roughly 10 minutes of listening (8 months after purchase).

Customer service is refusing to replace me with the same special edition I have, and instead is offering a white/black QC Ultra Gen 1. Or, I can pay $199 for QC Ultra Gen 2 and trade in my headphones. I verified with them I can do that. I am debating just paying because I really do not want black/white. I am very particular about color and it’s a huge deal to me.

They also offered me to a replacement for Qc Ultra Diamond special edition, but it is a refurbished unit. Has anyone had experience with refurbished? I may go for it but I am afraid it’s the same unit as mine.

I’ve been dealing with their support for a long time and at this point I am ready to give up. I’ve been with Bose since QC 35II and after reading reviews I can’t believe that this is how I am being treated. Can anyone recommend what can I really do here?