Lyca Mobile is hands down the worst phone company I have ever dealt with — and this is not based on a single bad experience. It happens every single time I have to call them. For anything.

I’m writing this review after several interactions with Lyca Mobile’s customer service, and unfortunately the experience has been consistently poor. This isn’t based on a single call, every time I’ve had to contact them for any reason, the process has been unnecessarily difficult and stressful.

Most recently, I needed to obtain a transfer PIN for a family member’s number, and the experience was honestly unbelievable. On my first call, after waiting over 30 minutes on hold, the representative told me he needed to speak directly with my sister. I tried to offer a simple solution, I said I could add her to the call so she could give consent, but he immediately shut that down, repeating that they “don’t allow three-way calls.” When I suggested I could hang up so he could speak to her directly, he argued with me again, saying that was also against their policy. Instead of giving any clear steps or offering an alternative, he kept going back and forth and was completely unhelpful. In the middle of this, while I was still trying to clarify how he wanted us to proceed, he hung up on me. No explanation, no attempt to resolve anything, just ended the call. I then had to call again and sit through another long wait on hold, and the second representative made the entire process even more stressful. She told me, “I don’t have time to waste,” and repeatedly said she had “allocated time for this call,” even though I was simply verifying the information they required. The PIN request involved multiple layers of verification, at least six different details, and every time I took a moment to check something, she rushed me and made it clear she was impatient. Instead of offering patience or basic courtesy, she acted annoyed and dismissive, as if I was inconveniencing her by trying to provide accurate information.

This has been a common pattern in my experience, long wait times, abrupt call endings, and customer service representatives who seem pressured, impatient, or unwilling to provide supportive assistance. Lyca Mobile’s website and account system are also not user-friendly, which only adds to the frustration and makes even simple tasks unnecessarily complicated.

While Lyca Mobile may offer competitive pricing, the customer service experience does not reflect reliability, professionalism, or ease of use. Based on repeated interactions, I cannot recommend Lyca Mobile to anyone who values efficient, respectful, and straightforward support.