FedEx can go F themselves

Was expecting my next monthly shipment of Xywav last Wednesday, the 26th. It was great because I was set to go out of town Thursday the 27th and won’t return until Friday the 5th.

FedEx usually delivers to my home around 11:30am so I kept an ear to the door so I could listen for the knock. Well suddenly it’s 3 o’clock and still no delivery. Oh, and FedEx doesn’t recognize my address as valid even though they’ve delivered here for the past 6 years. And because they don’t, I don’t have access to tracking/status updates.

I talk to ESSDS, they’re going to request the delivery be sent back and reroute it to my destination. There should only be a 2 day delay. Sounds easy enough, right? NOPE, FedEx took it upon themselves to open the box and dig around before sending it back to ESSDS, which meant they had to reach out to my insurance to get approval to destroy/reorder the medication. Thus delaying my shipment 5 days and now I’ve been out of meds for 2 days.

And before y’all even jump down my throat, having the medication sent to a FedEx hub and held for pick up is NOT an option so please don’t suggest it. I have 3 formal complaints against FedEx and they still won’t switch it to UPS. I’ve lost literal days of my life jacking with ESSDS and FedEx, in 29 deliveries, I don’t think I’ve had any of them go smoothly.