Paid for ajio gift card, didn’t receive it

Hello everyone Please help me I placed an order for ₹5k gift card on ajio and paid the money through upi, my amount got debited and my friend haven’t even received gift card nor the order page is showing gift card. Contacted ajio customer care multiple times, but they reply saying you have purchased through third party app contact them. When I contact gpay they are saying amount is debited contact that app What should I do?? Please help me I really saved for it