What to do when a client mentioned using my website to book in the rover chat (she found it on her own)
I have a repeat client who books once every 1-2 weeks for daycare for her pup. She booked again as usual for tomorrow and will be dropping off in the morning, but then she sent inside the rover chat “I will need to book for next Friday as well, but may use your website.”
I never gave her my website so I’m assuming she looked me up on her own and found my private pet sitting website.
How can I avoid Rover blaming me for this in the chat? Will it flag my account because she mentioned my website? What is a safe reply? I never tried taking her off app and I’m worried Rover will try to blame me even if I don’t reply to that text
Posted Dec 4, 2025, 9:39 PM UTC
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