Received order severely damaged and missing items

As the title states I placed a fairly large order on Thursday (Thanksgiving) over $800 after tons of coupons and discounts. I paid a hefty amount for shipping. But time vs. money, that's the decision I made.

All household items, laundry supplies, dish soaps, disposable plates and flatware, paper products etc. The items were going to all be donated, DV shelter and an animal shelter.

9 boxes I believe was the order at least 6 of them were so damaged that it looked like Fed Ex repacked them. Tons of damaged items, oxy clean spilled everywhere, Lysol wipes leaked all over everything. Detergent pods scattered and missing bottles of Tylenol.

So I chat with a human and send pics, obviously which makes total sense. But then I have to go back and type out the item and every single item number in the chat. So I do that. The man was helpful. But I'm now waiting 3 days for an email response.

I guess everything has to stay piled up in my dining room until BJs figures out how to help.

Their warehouse needs to figure out how to pack boxes, this is ridiculous.