Markdown/customer

Today I was doing initial markdowns when an older lady came up to me and asked if I could check to see if the items in her cart that already had red tickets would go down anymore. I told her red tickets aren’t going down (because we aren’t in sub cycle) and she looked at me like I was I was stupid and said that she’d been shopping here for yearssss and she knows that red tickets go down with the nastiest attitude. I told her again they aren’t going down RIGHT NOW. So she asked for my name and said she’ll be putting in a complaint. The only reason I didn’t explain all the sub/initial cycles stuff to her is because our MODS told us to stop telling the customers what the tickets and cycles mean months ago. Now I’m worried I’ll get in trouble for simply doing my job!