Costco Phone trade-in Rep sucks

Doing my phone trade in for the costco promos and the lady over the phone is making contact errors. I tell her the old phones are Iphone 16 pro max, 15pro, and a 14 . She puts all phones as regular 14s. She then somehow gets my phone number wrong even though i gave her my account pin??? Already have a bad taste in my mouth from this company and it hasn’t even been a month.