I love Mochi but…

I really like using Mochi and have had good results, but I keep running into issues every time I place a reorder. Communication from my provider and customer care has been very slow, and it feels like each refill has to be re-approved every three weeks. By the time the approval comes through and I receive my Tirzepatide, I’m already a week past when my next dose is due, which puts me off schedule. On top of that, it has consistently taken 10 days for my order to be delivered after it’s placed. I understand they’re busy, but I do wish the response times were faster or that the reorder process was more streamlined. From what I can tell, I seem to be the only one dealing with this regularly.

Is anyone else experiencing the same issue?