Bought this laptop from the Best Buy Black Friday deal. I set everything up yesterday (installed apps, downloaded files, etc.) and it was working perfectly. But when I tried playing one of my video files, the media player only played the audio with no video. I figured it might be a GPU driver issue, so I went to the NVIDIA website.

I noticed there were two driver options: the regular Game Ready driver and the NVIDIA Studio driver for creators. Since I plan on using this laptop for 3D modeling and Unreal Engine while working away from home, I chose the Studio driver and installed it.

After installation, the laptop rebooted on its own. A few minutes later, it powered on again and show the ASUS logo, the keyboard lights turned on, and it even played the Windows startup sound. But after that, it just gets stuck on the logo screen with the loading circle frozen.

At first, I thought maybe it was just taking a long time since the GPU driver was new (and maybe catching up to all the new updates too), so I left it overnight. But it’s the next morning now (10am) and it’s still stuck on the logo screwn.

I tried doing an EC reset and also went through Recovery Mode (it asked for the BitLocker recovery key, which I entered). It ran “Diagnosing your PC,” then shut off, and now it’s back to looping: turns on → freezes at the logo → turns off → repeats.

So clearly I messed something up 😭

Would really appreciate any advice on how to fix this. Or should I just return it while I still can?

Downloaded Nvidia Studio Driver on Newly Bought G14, and Now It’s Stuck on the Logo Screen