Account Access

Has anyone else experienced someone (unknown person) compromising your account. When I spoke with Stub Hub support they told me there is nothing they can do to gain access to my account. They claim that because it was compromised I can no longer EVER use this account. Makes zero sense. Most other companies would do a password reset, etc. Can someone help me? I only have one personal email account and don't want to create another simply for StubHub access. I even spoke with someone by phone and they hung up on me because I was telling them that's crazy how StubHub blocks me from my OWN account.