Still Waiting for VIP Tickets-Are you?

I purchased a VIP package that included two tickets and selected my game preference the same day the form was sent to purchasers. Once we got closer to public sale, I reached out to see when folks would hear about their VIP ticket dates. Like many, I was hoping to purchase additional tickets to add to the trip. I did receive a brief response from tickets@unrivaledleague.com the next day (11/17), they let me know they would be notifying VIP purchasers soon and confirmed what date they had me associated with. On 11/22 I recieved notification from Unrivaled that my tickets were for 2/1 and they had been added to my account.

I responded to their email, asking if there was a delay in having the tickets reflected in my Ticketmaster. Thus began the saga of Unrivaled and Ticketmaster pointing fingers and providing little to no information. After a lengthy exchange with Ticketmaster support, another message string with Unrivaled and some Reddit surfing- It sounds like:

1. Unrivaled manually (whatever that means) requests that Ticketmaster add the tickets to my account.
2. I will receive an email from Ticketmaster and I need to accept.
3. The tickets will then be added to my Ticketmaster upcoming events.

I know other folks started receiving their Ticketmaster emails as early as November 21. Since 11/23, I have asked Unrivaled for an update twice as to when I can expect to receive the email from Ticketmaster. Both responses "Tickets should be added in the next couple days, please be patient". I am a reasonable person, I have worked in customer service, retail and hospitality. I have been polite, direct and understanding. They have been short, avoidant and lacking of any accountability.

I've read that the delays are due to the Fire Marshal, employee vacation, limited staffing, high demand and venue updates. However, none of this from Unrivaled directly. What's preventing some type of mass update to VIP ticket purchasers?

Anyway, almost 3 weeks since first being told the tickets had been added to my account and I am still waiting. Are there others who have still not received the Ticket email from Ticketmaster? I am the type that is always hesitant to "bug" customer service but I need to purchase airfare and hotel for the trip and do not want to do that until I have the actual tickets.

I read that one person was able to get on the phone with someone at Unrivaled but can not find a customer service number- is that public somewhere?