Anyone else have Lenovo + UPS international shipping chaos? Had to manually relay info between them…

Just needed to vent a bit. I ordered a ThinkPad T14 (super excited for it), but the delivery got completely stuck and missed its delivery date because UPS didn’t have the commercial invoice they needed for customs.

UPS told me, “We have emailed them twice without a response. You need to contact Lenovo.”

After being on hold for 30 minutes, I got someone at Lenovo to resend the invoice. I then relayed that to UPS, and they finally “updated the shipment”… but it's still not updated on my tracking or showing a delivery date and time. 😒

Is this normal for Lenovo international orders? Or did I just hit the unlucky shipping roulette?