Kuycon g32p Amazon experience

Lot of hype surrounding Kuycon g32p - bought one off Amazon thinking the return process would be more streamlined and generous - this has turned out to be wrong.

Unfortunately, the monitor was DOA. Looked great out of the box. Relatively well packaged though definitely had some bumps on the outer box. Assembled everything and plugged it in: nothing. Screen totally black, no backlight activity. Plugged MacBook in and device is detected by the computer but again no activity. Tried the remote, put in battery (not included…) and pressed power… nothing.

After a while, I reached out to Kuycon to see if there was anything I was missing. They more or less refuse to give any support, including technical support, to any orders other than direct. They offered $100 discount to buy again directly from them.

I decided to return the one I purchased to Amazon, which was approved by Amazon immediately. However, the seller (identified as “Kuycon Monitor - Official” tried every way possible to not have to ship the monitor back. They wanted to ship me another, without a return! I decided against this as my gut tells me they are selling rejects, and having two potentially broken displays is worse than one functioning one. It has taken at least five requests to send a return label (which according to Amazon they will pay for), but they have now said they will generate and send one. I have yet to receive it.

In the mean time, I have taken up Kuycon on their offer of $100 off so currently someone is holding on to close to $4000 of my money. This had better end in me having a monitor!!!!