New phone by Metro can't be activated.

I saw a new Moto G Power 2025, so I called Metro for an upgrade - I'm a current customer.

Well the CS-agent created a NEW account - with a new PIN.

I also never received a confirmation email or a receipt.

Anyways....I know the PIN for my current account.

I've had Metro managers call me and we've spent HOURSon this issue.

NOMetro employee knows the PIN to this new account, so no activation.

I've gone to the Metro store,too.

No Luck.

They can't authenticate the account - even with my ID.

TL;DR

Metro by T-Mobile sold an existing customer a new phone and they can't get the phone to work.