Refund on Minecraft marketplace download pack?

Hi everyone,

Kid bought the Ultra Realism texture pack from the Minecraft Marketplace on my Nintendo Switch. When I try to apply it, I get this error:

“This resolution is incompatible with your device because your device doesn’t have enough memory.”

I know the pack is only ~329 MB, so I’m assuming this is about system memory / RAM, not storage.

Has anyone successfully used Ultra Realism on a Switch? Or is there a lower-resolution version that actually works?

Also, if it’s just not compatible, what’s the best way to request a refund from Nintendo for a Marketplace purchase?

Thanks in advance for any advice!