Some days I feel like I'm doing 3 jobs

Today was absolutely brutal.

I spent the entire morning putting out logistics fires. Then I had to waste an hour settling a stupid argument between two reps. And now it is 8 PM, and I am sitting here manually correcting typos in the daily report.

I’ve officially turned into a dispatcher, therapist, and spreadsheet janitor. I stepped into this role to lead the team, but right now I just feel stuck in an operational hole.

How do I get out of this operational mess? Do I need software to automate this stuff, or do I just need to hire an assistant?