I WANT TO QUIT!!!!!

Basically as the title says. I’m so fucking over this job and I haven’t even been here a year yet. I’ve been keeping my head down and sticking with it because of the constant talk about progression. I am young and a super quick learner, and I am/was constantly being told how valuable I am.

Leading up the christmas it’s obviously busier. I’m constantly abused and spoken to like dirt. The final straw came today after someone started swearing at my about trying to take their money, and then I see my manager messaging to say I need to improve my AHT and time management, because I’m spending too much time idle after calls (god forbid i catch my breath or cry).

Every-time someone threatens me I report it (as required) and am offered absolutely no support. The only reason I’ve lasted this long is the hope that I’d progress, the pay is decent and the people are nice.

I feel like I’m going insane. My manager isn’t particularly mean but just uncaring about anything other than stats. He doesn’t care about my physical/mental health and the fact that I’m giving it my best despite constant lack of recognition.

I’m so unsure what to do. I’m young (21) but I have no qualifications except high school and no idea wtf to do with my life