What is everyone's experience with Redsbaby's (horrible) customer service?

Hi all, with the recent recall on the Skip3 bumper bar, I have been trying to contact Redsbaby countless times on all their communication platforms (email, phone and live chat).

They do not respond to my emails.

The phones are always busy or turned off.

The live chat is never available with an agent.

How does anyone ever get in contact with Redsbaby for such a serious issue and recall, particularly as a baby's finger has been severed. It seems like they are trying to brush this whole incident under the rug as if it wasn't a thing.

Very unimpressed and not happy with Redsbaby. Definitely feel like I should have gone with a more established company that has good business grounding.