What is this non sense from support?

Just got a new credit from Amazon Prime Chase and of course this is nonworking with Monarch. Opened a support ticket which got routed to Customer Success which said it's a known issue and the workaround is a manual import?

Are you serious about your clients? How can you recommend manual sync as a solution for an automated system to track credit cards. If your contractor is not doing the new this is not my problem, can't you just workaround with engineer to implement your own solution?