Turo “support”??

LONG READ: I’ve been a frequent guest on Turo for the better part of 8 years and I always have advocated to use it any time you need a rental over the likes of Enterprise, Hertz, and so on. In this most recent instance, support was of no help. I booked a rental back in September for a trip for December. Usually I hear from the host shortly after booking as a standard introduction which I understand is completely optional and not a requirement. I didn’t sweat it because I had never done business with this particular host but as the trip got closer something seemed off. I didn’t bother to cancel or reach out because this was an all star host and car and the car in question had been rented out earlier with reviews raving about it. The day of pickup, like an hour before, the host finally reaches out and ask would I be OK with picking up the car 2 hours after the original pickup time. I was reluctant initially because I had a schedule I needed to follow but I understand that things happen in which I explained to the host and agreed to wait the extra time. Not even 10 minutes later, the host then responds with “due to unforeseen circumstances, the car won’t be ready until the next day.” Obviously this was frustrating because if I had known even the day before I could have found another solution and been able to stick to the schedule that I had. Clearly I wasn’t willing to wait another day so I reached out to Turo to see what my options would be. They reached out to the host but he didn’t respond so they helped me cancel and then told me to find something else. That part wasnt an issue but what was is how I feel Turo support handled it. I found something else, which wasn’t my original choice, but it met the basics my needs (4WD, SUV etc.) although it was a tad more expensive. I asked Turo to at least cover half of the extra cost but they declined. The reasoning they gave was they needed to hear from the host to determine the reason for the delay but of course he was unresponsive. The money itself wasn’t an issue but I don’t think I was being unreasonable by asking for just half. I have had a 5 star rating since I’ve had the account and as mentioned earlier that’s been a long time. Am I wrong in thinking that?