How long does it usually take to get a reply?

Hello, I have been trying to contact the admin team via modmail and reddit help ticket since Nov 30 ish and still haven't gotten a reply regarding my very specific issue. I even got a bot message "You can let us know what you think of our Mod Support team's service provided from this interaction" but I didn't get the "interaction", the message is just me.

Is one week too short to get a reply, am I rushing, I am not sure.

I had total four issues and two were directly helped with, one was kinda briefly mentioned, and the last one is still standing 🙏 (the suggestion one)

Help is highly appreciated. Thank you!!!