**Many new brokers accidentally promise things that drivers cannot and should not do. Auto transport carriers are responsible for loading, securing, and delivering vehicles. They are not trained or equipped to diagnose mechanical issues, replace parts, or perform repairs.** 

Understanding these limits keeps expectations clear and prevents disputes with both shippers and drivers.

# Drivers cannot replace batteries

A driver may jump a battery if they have the equipment, but that is the limit. They cannot install a new battery or diagnose why the old one failed. Replacing a battery is a mechanical job and carriers are not insured or trained for it.

# Drivers cannot troubleshoot electrical problems

If a vehicle will not start, has no power, or has a locked steering column, the driver cannot investigate wiring, fuses, sensors, modules, or any other electrical system. Their job is to load the vehicle safely, not to diagnose why it is not responding.

# Drivers cannot perform mechanical fixes of any kind

They cannot remove parts, change tires, fix gear issues, adjust linkages, or repair brakes. Even small mechanical tasks are outside their responsibility. Anything beyond simple winching or steering the vehicle is not part of transport service.

# Drivers cannot force a vehicle to move

If a car will not roll, cannot turn, or is physically stuck, the driver cannot force movement. They cannot drag the vehicle, risk damage, or use unsafe methods to push it. Brokers should make sure shippers understand that the vehicle must be able to roll, steer, and brake unless otherwise arranged with the right equipment.

# Why this matters for brokers

Brokers often get caught in the middle when customers expect the driver to “figure it out.” When those expectations are not met, the customer gets upset and the driver becomes frustrated. This damages relationships with carriers and can result in canceled loads, extra fees, or negative reviews.

# What brokers should tell shippers

Use simple and direct wording.

**Script**  
“The driver is responsible for loading and transporting the vehicle. They cannot perform mechanical or electrical work. The vehicle needs to be able to roll, steer, and brake for normal loading. If it cannot, please prepare the vehicle or arrange help before pickup.”

# Set expectations early

Make this part of your booking script:

“Drivers are not mechanics. They cannot repair or diagnose any issue with the vehicle. Their job is to load and transport the car safely.”

This prevents false promises and protects your credibility.

# When special equipment is needed

If the vehicle is completely dead, locked up, or not rolling, the broker must arrange a carrier with:

• A strong [winch](https://www.viceroyautotransport.com/glossary/winch)  
• A tilt bed  
• Proper loading tools  
• Knowledge of handling non running units

Never assume the driver can “figure it out on arrival.” Plan ahead.

Brokers earn trust by setting clear expectations. When you explain what drivers can and cannot do, the customer understands the limits and the carrier avoids unfair pressure. This simple clarity protects everyone and keeps transport operations smooth and professional. 

Learn more about [Auto Transport Winch Service](https://www.viceroyautotransport.com/winch-service.html)

For accurate pricing and scheduling information, complete the request form [HERE](https://www.viceroyautotransport.com/ref-7013.html#form) 📝

Check out my **introduction page** to know more about what I do [HERE](https://www.reddit.com/user/ForsakenStructure800/comments/1pefvbj/hey_everyone_i_do_auto_transport_let_me_introduce/) 👈

Btw, feel free to check out our sub at r/ViceroyTransporter.  
You can take a look around that sub and see what we're about.  
If you have any questions about [auto transport services](https://www.viceroyautotransport.com/), feel free to ask.

Drivers Are Not Mechanics and What Brokers Should Never Expect Them To Do