Exchange process is Increasing my Sleep debt before I get the ring(exchanged).

Ordered 2 rings together from Account A and Account B. Both rings were tight(for the usual ring size and Oura could have advised to size up) and shipped them back after chatting with Oura Support human agent who informed me that ‘replacement rings will be shipped as soon as you ship the original rings back’.

After shipping both the rings back - Human Support agent #1 processed the exchange from account A and requested me to initiate a new chat from account B to request the exchange on the other ring which was ordered from Account B. Human Support agent #2 denied the exchange request after keeping me on chat for 45+ mins and informing me that ‘We must receive the ring at the warehouse first’ (fair ask but why did Human agent #1 himself agreed to ship the first ring and request that I initiate another chat?!)

Moreover agent #2 agreed to keep me informed via email on future updates regarding the second ring. It has been 8+ days and-

1. No updates from Oura on when they plan to ship the second ring.
2. Ring I sent back is still in transit with no ETA on delivery date to Oura.
3. No email updates as promised by support agent #2.