IndianOil pump faked a transaction, gave me a diesel bill for my bike, and didn’t fill a drop. Need escalation guidance.

Had a textbook fraud incident at an IndianOil outlet today. Rolled in with my bike completely dry and asked for ₹120 petrol. Attendant punches in the amount, “acts” like he’s filling multiple times, keeps saying the flow isn’t coming, then suddenly claims the job is done. My tank is still bone dry — zero delivery.

I push back, and a supervisor strolls in, hands me a bill, ignores my request for his name, and walks away. I had to leave due to an urgent commitment. Later I check the bill — they’ve printed 5 litres of diesel on it. No diesel was given, no petrol was given — the bill is just a fabricated entry to close the transaction on paper.

This isn’t a misunderstanding; this is deliberate reconciliation fraud. These outlets maintain:

CCTV archives for 30–90 days

Pump dispenser logs (actual litres dispensed)

Shift-wise reconciliation sheets

If I escalate, their internal audit will immediately see: • Zero fuel movement on the dispenser for my timestamp • Fake billing pushed through the system • Diesel entry on a motorcycle — a compliance red flag

I’m tired of absorbing these low-integrity retail experiences.

Looking for: • How to escalate this formally with IndianOil so it triggers a territory manager audit • Whether consumer court is viable with just the bill + transaction timestamp • Anyone who has pushed similar cases and knows how the CCTV/log verification plays out

Not letting this slide. Need a clean roadmap to push this through the right channels. ( Ofc this is chatgpt generated and not a fake story )