whoop DHL Kyc login error

I haven't recieved an email asking for kyc. however when I try to upload in the tracking page I am getting an error. tried multiple browsers, devices. I had previously uploaded kyc docs around a 1-2 years ago. whom should I contact?

https://preview.redd.it/zd547rfz356g1.png?width=890&format=png&auto=webp&s=e33f4790b3bedfa5413a8d1b9f3efe6b1ba334c4

https://preview.redd.it/lq35msfz356g1.png?width=684&format=png&auto=webp&s=f5a4d97090f8f48cb4746acf8a037b823bf0f993

https://preview.redd.it/xluy3rfz356g1.png?width=1097&format=png&auto=webp&s=ac4cbec933f6ba80bec73f227ce6da5b77ec4c0a