Please help with banned account

unjustified banned

Faceit banned

Hello, contacting with faceit support is very difficult. Writing here and I hope that someone finally be willing to help me. My main account: fgustaw mistake account: frytkagustaw Ticket numbers: 10898409, 10917093, My situation: I have main account on faceit since 2015. Few years ago I forget my login details and created new account but I didn’t play on it, because support helped me to recover my main account. Some time ago I had must accidentally login into that new account, if I remember correctly It popped that I have to verify myself to be able to play, and I did it, then I played like 3 games or so. Didn’t notice another nickname because steam allows you to change it and Im doing it quite frequently. don’t ask me how and why. I really don’t remember). But then I realized and logout. Then I had some brake from cs. I came back to game like 2 months ago. I played only on my main account. In some day I had problem with anticheat, i logged out and log in but accidentally on that new account. Then Faceit asked me to verify my main account, I guess because of it. (which now I think is very strange that they ask for it just now because like i said before, this account is since 2015). Nevertheless, I tried to verify but it went wrong. After remembering that i have mistake verification on another account I wrote tickets to faceit support, but as you can imagine they didn’t help me. My biggest sin is that after I couldn’t play on my main, I played literally few games on that verified account in one day, but Then i stopped because I did read all of your policies. I am sorry for that. My intention was never to smurfing or something. I created ticket to delete that verified account. Then after two weeks of fighting with your support, You banned that verified account, and reply to me that You won’t unban it, which is totally unfair. Now I can’t play on my main, can’t play at all on faceit. Please help me, I literally want to cry.

u/FACEIT_Darwin , u/FACEIT-InfinityG , u/Faceit_Mikey , u/FACEIT_Keith , u/DepleX_ , u/FACEIT_Raphael