Account Reinstated But Not Actually?

Hey everyone, I’m having a weird issue with Outlier and I’m wondering if anyone else dealt with something similar.

My Outlier account (created through Upwork) was put on hold for “multiple accounts detected,” but the hold was recently removed and the account is now technically reinstated.

The problem is: everything that broke during the hold didn’t get restored.

• I’m still an Unapproved Annotator on Multimango • Aether still says I’m Ineligible • And when I try sending support tickets from my main Outlier email, I don’t even get the automatic bot confirmation — meaning my messages aren’t reaching anyone

If I send a ticket from a different email, the automatic confirmation arrives instantly, so it looks like my real Outlier email is blocked in their helpdesk system even though the account itself was reinstated.

I’ve tried reaching out multiple times, contacted the PM I know, and nothing seems to go through.

Has anyone had this happen? Does Outlier have to manually restore permissions after a hold? It’s been really frustrating since I can’t get any support response on the main email.

Any advice or similar experiences would help a lot.