Avoid Wio Bank at all costs — our funds stuck for 16 days with no real help

Wio has honestly been the WORST banking experience we’ve ever had. Our business account has been restricted for 16 days over something as simple as a trade license update. We updated our license three months ago, and they never bothered to update it on their end. Then out of nowhere, a month later, they suddenly restricted our account.

Their chat support is a complete joke. Every single day they repeat the same line: “Your documents are updated, we’re waiting for internal manual activation.” Sixteen days of the same copy-paste excuse, zero progress. Every time we call or message on WhatsApp, they promise the issue will be fixed within 24–48 hours, and of course—nothing happens. They’ve even given us four different case numbers, marked them “resolved,” and did absolutely nothing.

No physical branches, no real support, no accountability. Meanwhile, our funds are completely stuck, and we’re losing our suppliers’ patience because we need to make payments at the start of the month. This is causing real damage to our business.

Opening an account with Wio was honestly the worst decision we’ve made.