dear acer i dont have your kind understanding anymore

I bought an Acer Aspire 715‑79G (RTX NVIDIA 3050, 24 GB RAM) directly from Acer’s official website. Ordered on 1 August, received on 5 August. Within just 20 days (around 20–23 August) the problems began:

The laptop started hanging badly — even Valorant wouldn’t run on this brand‑new device with most storage free.

Within 15 days, it also began showing blackout issues (12–15 seconds whenever I plugged/unplugged the charger).

I immediately requested a replacement, but Acer never responded.

Since then Acer has sent technicians to my house 4 times:

1st engineer said the motherboard was damaged (took 1 month to replace).

Even after replacement, the problems continued.

4th engineer installed a pirated Windows license expiring on 21 Dec instead of restoring my genuine license. This was done by Acer’s technician during the official visit — not by me.

I have already sent 70+ emails, made countless calls, and fully cooperated with engineers who sat at my home for 5–6 hours each time. Because of Acer’s negligence, I missed live classes (I’m a JEE aspirant in India) and lost freelance projects.

Even now, the laptop overheats (CPU reaching 97–100°C), blacks out, restarts, and sometimes shuts down completely. On restart, the fans spin at full speed, yet Acer keeps saying “no issue.”

It’s now December — over 3 months since I first complained. No more engineer visits, no more excuses — I want justice and my laptop refunded.

👉 Kindly tag u/acerindia and help me get my refund.