Why Orders Are Slower Right Now and What We’re Doing About It

Hey everyone,
We want to take a moment to clear up some confusion about the current shipping delays and to address a few concerns we have seen here on Reddit.

Due to the enormous volume of parcels during Black Friday and the holiday rush, our delivery partner is facing a processing backlog of about one week. This unfortunately means that many orders are moving slower than usual. We completely understand how frustrating this can be, and we genuinely appreciate your patience while the carriers work through the delays. Your package is still moving through the system, and tracking will update automatically as soon as it is scanned and processed.

We also want to speak openly about something else. It honestly saddens us to read some of the comments suggesting that we are not fulfilling orders or do not care about our customers. We have indeed built up a small backlog, but only because the demand has been far higher than we expected. We are working incredibly hard to process every order as quickly as possible while still try to maintain the service standards we promise in our terms. For years we have delivered outstanding service, and that has not changed. We will absolutely continue to meet those standards, even if this week requires a little more patience than usual.

To everyone who has shown understanding, shared accurate information and supported others in this community, thank you so much. It means a lot to our team, and it helps keep this space constructive and supportive. We really are in this together as a community, and we will get through the holiday rush just like every year.

If you have any questions in the meantime, feel free to reach out. We are here to help.