Seller Fulfilled Orders Suspended

Hey folks so I’ve been with Walmart for almost 2 years now. I average about 50-60k per month and for the most part and I keep all my metrics in line. Long story short, November 17th I dropped roughly 60 orders off in the usps overnight box. Which is pretty standard for me, I like to go ahead and get my weekend orders that need to ship Monday dropped off so they can get them scanned first thing Monday morning. Anyhow…quite a few days go by and I get an email from Walmart saying 60 something odd orders are missing origin scans. In my head this couldn’t be right, and the system is tripping so I start looking through all the orders and none of them are scanned in. I call the local USPS that I know all the employees on a first name basis to see what’s going on and they inform me the night I dropped my orders off, someone came into that location, cut the lock off the box inside their lobby and emptied it. I almost had a panic attack, after talking to them and basically being told I’m SOL, I started messaging every single customer one by one to explain what was going on and that I would be getting reships out first thing the following day, 3 out of the 60 didnt want to hear it and filed a lost in transit but all in all everyone was fine. Once I got all the orders repacked, I reached out to Walmart support to let them know what was going on, they told me reaching out to the customers and reshipping the items was the correct approach. (These are items I sell for 110) anyways, everyone was happy, only those 3 complaints and everyone else was very cool with waiting, fast forward to 12/05 I get an email from Walmart saying my seller fulfilled order ability has been suspended due to late shipments (this situation knocked my OTD down to 68.9%) and that I needed to do an appeal.

Anyone ever dealt with something similar? I’ve been sweating since I sent the appeal in waiting to hear back, I told them in the appeal about the situation again, explained what I did when it occurred, that I contacted support, let them know about it, contacted all customers and took the hit and reshipped everyone’s orders. This is putting a hurting on me with missing all the Christmas sales. Now on top of it, I’m worried my seller fulfilled privileges will be gone if they don’t accept my appeal. 🤮