Hey everyone,
I could use your advice for a moment.

I’m waiting for a DHL package that has been stuck since December 3rd, 2025 (01:53 AM) at the Köngen parcel center.
The status hasn’t changed at all and still says:

“The shipment has arrived in the recipient’s region and will be transported to the delivery base in the next step.”

Since that scan, nothing else has happened.

What’s strange is that I’ve received several other packages on Thursday, Friday and even Monday after December 3rd — and all of them were processed immediately and delivered without any delay.
Only this one package from Wednesday (03.12.) is completely stuck.

I contacted the DHL chatbot on Friday, December 5th, and I also received an official email afterward saying:

“We are currently working on ensuring that the shipment will be delivered within the next two business days.”

However, it’s now Tuesday, December 9th, so several days have already passed — and there still hasn’t been any new scan or update.

My question to you all:
Is this normal for the Köngen / Ostfildern area and should I just wait a bit longer?
Or is it better to follow up with customer support again to avoid the package being sent back to the sender?

Departure Country: Germany

Destination Country: Germany

I’ll attach a screenshot of the tracking history below.
Thanks in advance! 🙏


DHL: Package stuck in Köngen since Dec 3rd – later shipments already delivered. Should I wait or contact support again?