hoteltechreport saved us from making a $30k mistake on the wrong pms system (1)

we were literally one week away from signing a 3 year contract with a pms vendor that would have been a complete disaster for our 58 room property. the vendor demos looked great and the sales rep was super convincing but something felt off.

decided to do one more round of research before signing and found hoteltechreport.com. created an account and started digging through reviews filtered by property size. found out the system we were about to buy had terrible ratings from hotels our size for training difficulty and support quality.

the comparison tool on hoteltechreport showed average training time was 4-6 weeks for this system versus 1-2 weeks for alternatives. support response time averaged 3+ days. integration reliability scores were really low. all stuff the vendor didnt mention in demos.

read through probably 40+ reviews from properties similar to ours and kept seeing the same complaints: complicated interface, poor support, integration issues, hidden fees. these were real experiences from actual users not just marketing materials.

used the side by side comparison feature to evaluate 4 different systems based on what actually mattered for our needs. hoteltechreport lets you filter by specific features and see ratings for each one from real users.

ended up choosing a completely different system that had way better ratings for small properties. been using it for 4 months now and the difference is night and day. training takes about a week, support responds in hours not days, integrations actually work.

the 3 year contract we almost signed would have cost us roughly $30k total and based on the reviews we read on hoteltechreport it would have been a nightmare. the time i spent researching on there probably saved us from 3 years of operational hell.

if youre evaluating hotel software seriously check out hoteltechreport.com before signing anything. the ability to filter reviews by property size and see real user experiences is incredibly valuable. way better than trying to figure things out from vendor demos and marketing sites.