5-month-old Samsung Flip 7: inner screen cracked on the crease, Samsung says “physical damage” – strong warning to anyone considering a Samsung foldable !!!

Device: Samsung Flip 7 (US model)

Age: ~5 months

Condition: Like new, always used with a case

Location: USA,CA

Posting this as a strong warning to anyone thinking about buying a Samsung foldable.

I’ve had my Samsung Flip 7 for about 5 months. From day one it has always been in a protective case, never dropped, never hit, no water damage, nothing. The body still looks like new.

Most importantly:

**the original factory screen protector on the INNER screen has ZERO scratches, not even a tiny mark.**

A few days ago, during completely normal opening and closing, the inner screen suddenly developed a crack exactly along the crease. There was no drop, no impact – I simply opened the phone and saw the crack.

I send it to a Samsung authorized service center. The technician inspected it and classified it as **“physical damage”** and quoted me **$356** for an inner screen replacement. This is still within the first year of warranty.

I disagreed because:

- The frame and corners have no impact marks

- The phone is still in like-new condition

- The **factory inner screen protector is perfectly intact**

- The crack appeared along the crease during normal use

I escalated the case through Samsung support. The manager basically told me that:

> any damage/crack along the crease may not be treated as a manufacturing defect,

> and **any screen damage is considered “physical damage” and out of warranty.**

So in practice, what they are telling me is:

- Even if the phone is only 5 months old

- Even if it looks brand new

- Even if the factory screen protector isn’t scratched at all

…a crease crack on a Samsung Flip 7 is still “physical damage” and **the most fragile part of the phone is effectively NOT protected by warranty.**

I’ve asked them to return the phone to me. I’m not going ahead with the $356 repair right now, and I’ll be sharing screenshots of the conversation so people can see exactly how this was handled.

👉 **Strong warning to anyone considering a Samsung foldable:**

If this is how crease cracks are treated – automatically labeled “physical damage” no matter how carefully you use the device – you should think VERY carefully before spending your money on a Flip/Fold.

My questions to the community:

1. Has anyone with a Flip/Fold 7-style device and a “crease crack but no drops” case actually managed to get Samsung to cover it under warranty or goodwill?

2. Is this now the standard: **ANY crease crack = physical damage = no warranty**?

3. For those who have had screen issues more than once, did you eventually get a replacement, or did you just give up on Samsung foldables?

People deserve to know what “warranty” really means on these phones before they buy.